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Education |
Universal Technical Institute, Automotive Technician Program, 06/09 – 05/10 GPA: 4.0 & Director’s List – Top Student of the Course in 75% of all Classes University of Missouri St. Louis, Mass Communications, 1997-1999 St Louis Community College, General Transfer Studies, 1996-1997 |
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Experience |
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| 09/13 - present | Panasonic Avionics Corporation | Lake Forest, CA | |||
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Reliability Analyst + Weekly, Monthly and Quarterly Reporting for executives and external customers on all scopes of Reliability: Including MTBF-MTBUR-MTBR, FRACAS, Modification Implementation, Entry in Service and Warranty Status +Create an MTBF-MTBUR Tool to encompass all aircraft in service and verify installed components with a cross reference to every repair incident and line removal + Write queries for implementation into custom-built and interactive reliability websites (internal) + Repair existing software tools and support sales staff with charts, documentation and recommendations + Graph data flow models for application development specifications and for future work instructions + Provide data collection assistance to team-members + Maintain and refine departmental intranet site to
showcase monthly reporting results
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| 07/10 – 09/13 |
Los Angeles, CA |
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Reliability Analyst + Collect and monitor defect information with a focus on process refinement and governance by utilizing customer's data collection system and company specific methodology + Audit FRA mandated documentation of daily servicing + Schedule periodic maintenance appointments and review preventive processes to improve fleet reliability by reducing time to first defect
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Composite Mechanic + Responsible for servicing, maintaining, inspecting, troubleshooting, and repairing rail equipment including periodic inspections to ensure a quality experience for commuters.
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08/08 – 06/09 |
Wachovia Bank NA |
Los Angeles, CA |
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Financial Center Manager + Developed real-time sales tracking for the Los Angeles Market to reduce frequency and length of conference calls, allowing for maximum focus on sales management + Increased customer service scores by 90% in 90 days + Responsible for developing and disciplining sales and operational employees including annual assessment with compensation administration
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03/03 – 08/08 |
The Home Depot |
Los Angeles, CA |
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Operations Manager + Increased profitability to 114% of annual plan by reviewing daily categories that were within tolerance and offered the simple opportunity to reduce expenses + Captained the safety campaign to reduce customer liability claims and workmen’s comp claims by training associates to adhere to all company guidelines and best practices + Launched an investigation into every cash outage and each receiving error to identify areas for training, as well as eliminating fraud and collusion
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Specialty Sales Manager + Responsible for increasing contractor services sales revenue from 57% of plan to 138% of planned sales in under 9 months + Reorganized my five departments to maximize a diversity of talent and increase internal communication resulting in greater efficiency of customer service operations + Responsible for interviewing, disciplining and terminating sales/support staff + Performance assessment of supervisors and employees + Continual analysis of customer complaints to locate opportunities for improvement, then follow through with retraining associates to prevent future occurrences
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Proficiencies |
Advanced MS Excel, MS Access, SQL Editors, MS Word, MS Power Point, MS Visio, XML Notepad, PDF Editors, MS Outlook, MS Lync-Skype, GoToMeeting, Lotus Notes, MS Expression Web, Fleet Focus, Typing 50 wpm |
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Current Residence:
Los Angeles, CA
Since 2003
